RETURN POLICY

Last updated February 27, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Kent Sundström
Attn: Returns
Rothoffsvägen 9
Lgh. 1109
Umeå, Västerbotten 90342
Sweden

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:
     ●     Custom products such as Limited edition prints
     ●     Custom products such as custom made framed print

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     The only product you can return is open edition prints
     ●     The print must be returned with no damages
     ●     You need to send a photo-proof before you send it, that way we know if a damage comes from the shipping or not
     ●     Always contact me via email before you return. If not I can't refund you

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+46 0724459154
photobykentsundstrom@gmail.com
This return policy was created using Termly's Return and Refund Policy Generator.